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‎07-07-2022 10:36 AM

HP Recommended
Product: HP ENVY Desktop PC TPE01-3000i (4M0M1AV)
Operating System: Microsoft Windows 11

I bought my HP Envy computer on June 30, 2022, with Windows 11 from Best Buy. It is randomly going into sleep mode even if I have the settings at where the monitor never turns off and the computer never sleeps. It will do this even when I am doing something on the computer. I called Geek Squad 3 times within 3 hours on July 4. Everything they tried did nothing. I bought the computer into Best Buy on July 6. It ran normal for them. I brought it home and reconnected it. It started trying to go into sleep again. It even did this 2 times while typing this paragraph. All connections are good just like with previous computers. They will be sending a technician to my home on July 24. I was reading where other people are having the same problem with Windows 11. Is there anything that I can try that would resolve this issue?

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1 REPLY 1

‎07-08-2022 02:16 PM

HP Recommended

Hello

 

I have Windows 11 on many PCs. Not seeing what you are seeing. I don't think it is a Windows problem.

 

Are you sure the PC is sleeping? How do get the PC back to life?

 

 

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