• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-07-2022 10:36 AM

HP Recommended
Product: HP ENVY Desktop PC TPE01-3000i (4M0M1AV)
Operating System: Microsoft Windows 11

I bought my HP Envy computer on June 30, 2022, with Windows 11 from Best Buy. It is randomly going into sleep mode even if I have the settings at where the monitor never turns off and the computer never sleeps. It will do this even when I am doing something on the computer. I called Geek Squad 3 times within 3 hours on July 4. Everything they tried did nothing. I bought the computer into Best Buy on July 6. It ran normal for them. I brought it home and reconnected it. It started trying to go into sleep again. It even did this 2 times while typing this paragraph. All connections are good just like with previous computers. They will be sending a technician to my home on July 24. I was reading where other people are having the same problem with Windows 11. Is there anything that I can try that would resolve this issue?

Category:
1 REPLY 1

‎07-08-2022 02:16 PM

HP Recommended

Hello

 

I have Windows 11 on many PCs. Not seeing what you are seeing. I don't think it is a Windows problem.

 

Are you sure the PC is sleeping? How do get the PC back to life?

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.