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‎01-05-2021 03:52 AM

HP Recommended
Product: Example: Pavilion Gamming pc
Operating System: Microsoft Windows 10 (64-bit)

i have a.new PC and trying to active . First time and not expert!

the system comes pre loaded with office home which I want and a free trial 365 version 

my problem is to activate office I am directed. To 365 trial and not home version

when I look at listed installed apps shows the 365 but not home

i don't know what I am supposed to do

activat the trial and cancel?

 

will the home version then be visable. Or do I not have what was preloaded 

the computer is coming up fine and it is just me as I do not understand how to get the home version  started

anybody experienced will quickly know what is the procedure with this free trial stuff I don't want

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-05-2021 10:45 AM

HP Recommended

@Millsite1 

I would delete MS Office 365 because:  Personal edition is 69.99 first year, then  plus 6.95 monthly.

You can own MS Office Professional 2019 for less than $30.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

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2 REPLIES 2

‎01-05-2021 09:20 AM

HP Recommended

@Millsite1 

Sorry, but this is a licensing conflict between different MS Office versions and we are powerless to diagnose or fix this.

 

You will have to contact Microsoft Support to get this fixed, as they will probably then walk you through licensing changes to get this working.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎01-05-2021 10:45 AM

HP Recommended

@Millsite1 

I would delete MS Office 365 because:  Personal edition is 69.99 first year, then  plus 6.95 monthly.

You can own MS Office Professional 2019 for less than $30.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
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