No Audio After Windows 11 24H2 Update

[brookman]

We have a few hundred HP EliteDesk 800 G4/G4/G5 computers.  We are having the game sound problem.  I can uninstall the Synaptics driver is Device Manager and restart to fix the problem.  However, after the next restart we lose access to sound on those same computers.  I'm hoping HP and Microsoft find a solution soon.  

[jcbarbosa]

Same problem here!

I have 3 units of HP EliteDesk 800 G5 Mini all of them are without sound after Windows 11 24H2 Update.

Please help

[brookman]

We contacted HP through our vendor.  Apparently the Elitedesk G4 was put out of support for 23H2 and the Elitedesk G5 was placed out of service with 24H2.  We were told there will be no fix.  This cannot be a security problem.  This is poor that there is no fix for computers that are only 4 years old.

[te01]

Today, 2/21/2025, I saw that the EliteDesk 800 G5 Tower has 24H2 as a version to select, but the EliteDesk 800 G5 Desktop Mini PC and EliteDesk 800 G5 Small Form Factor PC stop at 23H2. So I guess the tower unit was not placed out of service with 24H2. Or will HP eventually add 24H2 for the Desktop Mini PC and Small Form Factor PC? The 23H2 and 24H2 selections both show the same Synaptics HD Audio Driver audio driver: 8.65.391.200 Rev.A, 9/25/2024, sp155227.exe. It worked for me on a Desktop Mini PC.

[jbrickman0000]

Worked for me too.

[DamoSmith]

the Synaptics HD Audio Driver audio driver: 8.65.391.200 Rev.A, 9/25/2024, sp155227.exe still didnt work for me on a desktop mini .. i just changed mine to the Windows HD Audio Driver in Device manage and now good as gold again.!

[brookman]

My Elitedesk G4 mini show Intel Display Audio or Synaptics HD Audio.  How did you get the Windows HD Audio Driver to show up/install?  Update:  I was able to get the Windows driver installed.  Hopefully this is a long-term solution.  Thank you for your help.

[DamoSmith]

Nice to hear.. mine is still running like a champion after a week so it seems like it is good.!

[BigT78]

Well, I had the same problem with Windows 11 23H2 on my HP EliteDesk 800 G5. After updating to Windows 11 23H2,  the sound stopped working. No errors or anything was showing.

I've uninstalled the Synaptic drivers from Device Manager (expand the Audio Inputs and Outputs at the top and uninstall the Synaptic drivers from there, also scroll down to Sound, video and game controllers and select the Synaptic and uninstall it there too. Restart the PC and it should work. I have restarted my PC hundreed times now and it's working fine for me. Once you have uninstalled the Synaptic drivers, the Windows then will install the Windows High Definition drivers. 

You may probably need to configure the Group Policy to prevent drivers update. 

How to disable automatic driver install on Windows 11 - Pureinfotech

Hope this helps. 

Regards,

[Paolo_Peru]

I have just updated to 24H2 and had no sound at all in my HP Elitedesk 800 G4.  but I could solve the problem , just in case anyone reaches this post with the same problem.

All I have just done is: Device Manager > Sound, video and game controllers > Synaptics HD Audio > Update driver > "Let me pick…"
I had two options, "High Definition Audio Device" and "Synaptics HD Audio", selected the first one, OK to the warning and that's it, sound is back!

Acabo de actualizar a Windows 11 24H2 y no tenía ningún sonido en mi HP Elitedesk 800 G4 SFF por los conectores de audifonos delanteros, pero pude solucionar el problema, por si acaso alguien llega a esta publicación con el mismo problema.

Lo único que acabo de hacer es: Administrador de dispositivos > Controladores de sonido y vídeo y dispositivos de juego > Synaptics HD Audio > Actualizar controlador > Examinar mi PC en busca de controladores > "Elejir en una lista de controladores disponibles en el equipo ..."
Tenía dos opciones, "Dispositivo de High Definition Audio " y "Synaptics HD Audio", seleccioné la primera, Aceptar en la advertencia, reiniciar y listo, ¡el sonido ha vuelto!