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‎04-23-2022 09:04 AM

HP Recommended
Product: HP Pavilion 500-164 Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

After all the diagnostics, including resetting Windows, I have no audio.  No input/output devices found. No audio output device is installed.

Category:
7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-23-2022 09:59 AM

HP Recommended

Hi:

 

See if installing this W10 IDT audio driver gets the sound to work again.  Restart the PC after installing the driver.

 

6.10.6504.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

View solution in original post

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5 REPLIES 5

‎04-23-2022 09:59 AM

HP Recommended

Hi:

 

See if installing this W10 IDT audio driver gets the sound to work again.  Restart the PC after installing the driver.

 

6.10.6504.0

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

1 person found this reply helpful
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‎04-23-2022 12:25 PM

HP Recommended

I tried so many drivers, for hours, re-installed Windows twice...I cant thank you enough as I was headed out to purchase a new PC!  Jeff

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‎04-23-2022 12:28 PM

HP Recommended

You're very welcome, Jeff. 

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‎04-23-2022 12:38 PM

HP Recommended

Any idea why sound is only coming out of one speaker?

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‎04-23-2022 12:46 PM

HP Recommended

Unfortunately, that I wouldn't know.

 

Run the speaker check on the Windows control panel>hardware and sound>sound>manage audio devices>configure>test

 

Make sure the PC speakers indicate Stereo.

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