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‎06-10-2020 01:52 PM

HP Recommended
Product: hp envy phoenix 810-170st
Operating System: Microsoft Windows 8.1 (32-bit)

my desktop  is out of warranty. I husband called an talked to an agent a couple of times. Somehow windows is wiped out. Don't know why the agent did not ask him to make a recovery disk. My husband is not very tech savvy. Now when the system is turn on it says no operating systems. I tried the HP download page and it said no driver available for your system. How can i  order or download the recovery software so I can do a factory install.  Thank you.

3 REPLIES 3

‎06-10-2020 04:21 PM

HP Recommended

Hi:

 

You can make your own W8.1 installation media using another Windows PC and a USB flash drive.

 

Download the W8.1 64 bit ISO file from the link below.   Your PC came with a 64 bit operating system.

 

https://www.microsoft.com/en-us/software-download/windows8ISO

 

Use the Microsoft tool that I zipped up and attached below that you will need to transfer the ISO file to a DVD or USB flash drive, so that it is bootable.

 

After W8.1 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-Phoenix-810-100-Desktop-PC-series/5399342/m...

 

Or you can order W8.1 recovery media for your PC from this vendor at the link below.

 

http://www.computersurgeons.com/p-23167-windows-81-64-bit-14am1rca601-recovery-kit-g6h37av-for-hp-en...

Windows7-USB-DVD-Download-Tool-Installer-en-US.zip
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‎06-15-2020 10:11 AM

HP Recommended

I have downloaded the iso file on my laptop and in the download folder. 

I unzipped the attached file on my laptop and it is in a folder in my download folder on my laptop.

When I click on the windows7-usb-dvd-download-tool-installer-en-us exe file it wants to install windows on my laptop.  But I don't want to install windows in my laptop.  I want to install windows on my not working computer

What should I do next?

Thank you.

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‎06-15-2020 10:53 AM

HP Recommended

Hi:

 

All that tool does is transfer the ISO file to a USB flash drive or DVD.

 

It does not install Windows.   I've used it many times.

 

You can use a different utility to create a bootable USB flash drive called Rufus.

 

https://rufus.ie/

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