cancel
Showing results for 
Search instead for 
Did you mean: 
Tradergino
New member
3 2 0 0
Message 1 of 7
14,772
Flag Post

Solved!

No Sound in Windows 10

HP Recommended
All in One 610-1150f
Microsoft Windows 10 (64-bit)

A recent Windows 10 Recovery has caused this problem. I have tried almost everything, i.e. disabling driver in Device Manager, uninstalling the driver, using Windows troubleshooting device, etc.  In the Device Manager, the driver (IDT High Definition Audio Codec) does not show that yellow triangle with an exclamation mark so I don't know what the problem is other than performing that Windows 10 Recovery.

 

I must also note that this PC came with Beats Audio and now that has disappeared. I would like to get that back.  Under the speaker set up, I have listed "Unknown." I saw a post on HP referencing HP Recover Manager but I don't have that. Where can I get that? I realize I have an Old PC but it still works quite well when it works:) Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,098 122,275 20,099 30,822
Message 2 of 7
Flag Post
HP Recommended

Hi:

 

The only suggestion I can offer, would be to see if installing this W10 IDT audio driver and restarting the PC resolves the problem.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

View solution in original post

6 REPLIES 6
Paul_Tikkanen
Level 21
Level 21
132,098 122,275 20,099 30,822
Message 2 of 7
Flag Post
HP Recommended

Hi:

 

The only suggestion I can offer, would be to see if installing this W10 IDT audio driver and restarting the PC resolves the problem.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

View solution in original post

Tradergino
Author
New member
3 2 0 0
Message 3 of 7
Flag Post
HP Recommended

Unfortunately, during the install process, I get a message saying it's not supported.  Maybe the next Windows update will solve the issue or not.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,098 122,275 20,099 30,822
Message 4 of 7
Flag Post
HP Recommended

Sorry that driver didn't work.

 

There is one other thing you can try to at least get the sound to work...

 

Go to the device manager and click to expand the Sound, video and game controllers device category.

 

1. Select the IDT High Definition Audio CODEC under that category.

2. Select Driver tab.

3. Click the Update Driver button.

4. Select  -> Browse my computer for driver software.

5. Select -> Let me pick from a list of device drivers on my computer.

6. Select  High Definition Audio Device (Not  IDT High Def...  this is important.) and click Next.

    A warning message may appear,  but click Yes.

7. Windows has successfully updated your driver software.

8. Restart the PC.

 The key is step 6.

0 Kudos
Tradergino
Author
New member
3 2 0 0
Message 5 of 7
Flag Post
HP Recommended

The .exe file you sent me must have partially installed because. after a restart to re-install the driver that went missing..I have sound!! Thank you so much!

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,098 122,275 20,099 30,822
Message 6 of 7
Flag Post
HP Recommended

You're very welcome.

0 Kudos
TheDUDE74
New member
1 1 0 0
Message 7 of 7
Flag Post
HP Recommended

This worked. Received the same windows doesn't support the message. Restarted the computer right after I tried to load the drivers. Then followed steps 1-6, I had to do this twice to get High Definition Audio Device option to display before I could select that.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation