No Update on Repair Status of Desktop

[OriginaIronMan]

I am still waiting on an update on the repair of my Omen 35L Desktop.  I see that my PC was delivered to the repair center about a  week ago.  The status still shows as not being received by HP.  Anyone know how long it takes to get the repair done?  It took a long time just for me to receive the empty box and now waiting on when my PC will be fixed.  

I have tried calling the HP Support Number and using Chat but I get people who do not speak English very well and don't understand what I am asking.  Is there a way to contact the HP Repair Center directly to find out why the delay? 

[Deep_World]

Hi @OriginaIronMan,
 
Welcome to the HP Support Community!

Thanks for reaching out!

Sorry for the inconvenience caused and don’t worry let me help you.

I completely understand how  this must feel  you’ve already gone through the wait for the shipping box, and now the repair status isn’t updating even though you know your Omen 35L has reached the center. Thank you for sharing the details; I want to help clarify things and see what can be done.

Could you kindly share the details in Private Message :

• The case ID or repair order number you received when the repair was initiated
• The serial number of your desktop

This information will help us track the repair more precisely.

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World.