No bluetooth connection at all

[LLady]

I lost my bluetooth completely from my computer. When I type bluetooth I get NO results.  HELP!

Hoping someone can help me figure out how to reinstall it!?

[REO51ST]

@LLady

Try reinstalling this.

http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-Pavilion-500-Desktop-PC-series/6879020/...

REO

[LLady]

I downloaded the info and still don't have a bluetooth connection.  SOOOOOOOOOOO upset

[Paul_Tikkanen]

Hi, @LLady :

Below is the link to the product specs page for your PC.

http://support.hp.com/us-en/product/HP-Pavilion-500-Desktop-PC-series/6879020/model/6888185/document...

It does not come with built in bluetooth, or that feature would have been listed under the Networking specifications section.

If you need bluetooth, the easiest thing to do would be to purchase an external USB bluetooth adapter.

I use this one on my HP desktop PC.  Works with multiple operating systems including W10.

https://www.amazon.com/Kinivo-BTD-400-Bluetooth-4-0-USB/dp/B007Q45EF4

[LLady]

Then why at one time did my bluetooth mouse work?  Confussed

[LLady]

Let me correct the revious post.  How was I able to use a wrieless mouse?  

I now have a Cricut Explore Air and would like to use it wirelessly.  Do you have any thoughts???

[Paul_Tikkanen · Accepted solution]

A wireless mouse has its own usb bluetooth adapter that it connects to.

So, you have this device, correct?

https://shop.cricut.com/en_us/machines/cricut-explore-air.html?utm_source=bing&utm_medium=cpc&utm_ca...

And it states that: Cricut Explore Air is the ultimate electronic cutting machine for DIY projects and crafts with embedded Bluetooth® for wireless cutting. 

So, the easiest thing to do to add bluetooth networking to your PC, would be to purchase an external usb bluetooth adapter.

I use this one on my HP desktop PC.  Works great.

https://www.amazon.com/Kinivo-BTD-400-Bluetooth-4-0-USB/dp/B007Q45EF4

[LLady]

When I plug in my wireless mouse its not discoverable. GUESS this is my problem!?

[LLady]

Well after some monkeying around I've got my wireless mouse working.

[Paul_Tikkanen]

Yes, but that wireless mouse and the usb thingie that you have with it only work together.

You will not be able to connect your Cricut Explore Air to the same device the wireless mouse is connected to.