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‎08-01-2017 03:15 PM

HP Recommended
Product: HP ENVY 700 PC
Operating System: Microsoft Windows 10 (64-bit)

I had an automatic update from Microsoft Window 10 ver 1703, since this was installed i now have no sound from speakers or ear phones. I have tried everything i knew to fix it. Uninstalled driver and delete, reboot and installed updated driver, and finally reinstalled window 10. Nothing worked.

 

does anyone have any ideas how to fix this issue?

 

Thank you,

 

John Spock

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-01-2017 04:19 PM

HP Recommended

Hi:

 

Is this the driver you tried to reinstall?

 

If not, you may want to give it a try.  Install and restart the PC.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

View solution in original post

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3 REPLIES 3

‎08-01-2017 04:19 PM

HP Recommended

Hi:

 

Is this the driver you tried to reinstall?

 

If not, you may want to give it a try.  Install and restart the PC.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

Was this reply helpful? Yes No

‎08-02-2017 07:03 AM

HP Recommended

WOW! Thank you! this solved the sound issue.

 

I can't thank you enough.

 

Best Regards,

 

John Spock

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‎08-02-2017 07:07 AM

HP Recommended

You're very welcome.

 

Glad to have been of assistance.

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