• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-07-2025 04:04 AM

HP Recommended
Product: HP Pavilion Desktop PC TP01-3000i (4M0K0AV)
Operating System: Microsoft Windows 11

Can anyone please tell me what a 'ATA hp HLDS DVDRW GUD1N' driver is and how I would update it?  My Norton Antivirus says I update it or I might lose data.  Thanks!

1 REPLY 1

‎06-07-2025 05:49 AM

HP Recommended

That is the driver for the CD/DVD drive.  It is supplied by Windows/Microsoft and typically does not pose a problem.  For Norton to flag that seems odd.  Perhaps it was become corrupted.

Look in Device Manager for the drive to see if there are any updates available or delete the drive from Device Manager.  Reboot the PC after deleting the DVD/CD drive and Windows will reinstall the driver with the latest.

If that does not fix the error, it might be a problem that Norton support can solve.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.