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ashleympavel
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Message 1 of 2
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Flag Post

Not able to access log in screen

‎04-02-2020 02:21 PM

HP Recommended
Product: HP Pavilion All-in-One - 27-r014
Operating System: Microsoft Windows 7 (64-bit)

Hi, The issue is when I turn my computer on it only prompts me with 5 options 1. Continue 2. Use a device 3. Use another operating system 4. Trouble shoot 5. Turn off your PC. I have tried a combination of all the options and I am still not able to access my "home screen". Any ideas on what is going on? 

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WAWood
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Message 2 of 2
Flag Post

‎04-03-2020 09:07 AM

HP Recommended

@ashleympavel 

Please provide details of what happens when you select Continue.

 

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