• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY All-in-One - 32-a0010

my computer does not recognize USB ports and I'm not able to upload my BIOS through any USB port?

1 REPLY 1
HP Recommended

I looked at the revision history of your system's BIOS and there are no improvement since F.15   June 2020. All updates since then are security related.

 

Have you run diagnostics?
Tap the ESC key after powering on to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.

Test the USB ports. If they fail during diagnostics then you have a hardware problem.

If they work then a windows problem.

 

It is always dangerous to upgrade bios. Unless there is a real need and the HP support assistant requests the upgrade, I would not do it. Look at the BIOS revision history and see if an upgrade is useful. Updates that improve security are needed in a corporate environment but for gaming system they will likely slow down your system.
I personally would not upgrade any gaming BIOS that was only security related unless the PC was used in a corporate, industrial or military organization.

Check your warranty and decided if you want to risk a BIOS upgrade like these unfortunate users did

 

Unless I am, mistaken, your Product ID is 6YR46AA#ABA and you have cloud recovery should you want to factory reset your system.  I do not advise that unless you have backups of important files.

 

BeemerBiker_0-1718912866228.png

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.