-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Not starting

Create an account on the HP Community to personalize your profile and ask a question
01-10-2021 08:06 PM
WHEA_UNCORRECTABLE_ERROR is what I get when I turn on the computer. Then it goes to Black screen that says
Boot Device not found. Please install an operating system on your hard disk
This computer is 5 months old. I've been getting this black screen every few days since the first week but have always been able to just turn it off and back on. Now it won't do anything.
Tech support says I have to either buy a flash drive to load recovery media or pay $80 for recover media from them without flash drive
Any help?
01-11-2021 09:31 AM
There are a couple of different possibilities here and BOTH of them require you to create media to fix each of them.
Windows PCs use two different sets of files to get you to a working desktop.
In terms of the first, Windows boot files, you need to follow the instructions below to create boot media from Macrium Reflect (MR) that can be used to rewrite/repair the boot media on your PC:
1) Download and install Macrium Reflect (MR) from this link on a working PC: http://www.macrium.com/reflectfree.aspx
2) Use the option to create a boot USB stick or CD
That will create MR bootable media. Then, you can boot your PC into WinPE using that media.
Have patience, as that can take a while to start and bring up the screen.
Once the screen is there, select the option to Fix Windows boot problems. It will then search for the OSs installed and list them, Select the one you want to repair and click Next.
It will now do the repairs, listing the things it has done.
When finished, select the option to Restart the PC.
If this worked, the boot repair succeeded and you will have your PC back.
But if it did not, the Windows system files are most likely corrupted and you would have to reinstall Windows from scratch to fix that. And in that case, you would have to buy a 32GB USB to use with an HP utility to create recovery media to restore your PC.
I am a volunteer and I do not work for, nor represent, HP