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‎01-21-2024 05:51 PM

HP Recommended
Product: All in one desk computer

I newly bought Pavilion All in One Desk computer. THe wireless charger does not work when I put my phone over it. Do I miss something?

Category:
2 people had the same question
3 REPLIES 3

‎01-21-2024 06:25 PM

HP Recommended

Not all AIO have wireless charging. Some that do need to have it enabled

https://www.youtube.com/watch?v=BC3ZrIYNm0Y

 

Go here and put in your serial number and see if that option shows up

https://partsurfer.hp.com/partsurfer/

 

Else contact the vendor or hp support to see if you bought that option

check warranty and call for repair info:
https://support.hp.com/us-en/checkwarranty
https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎01-21-2024 07:22 PM

HP Recommended

Thanks for your reply.  I tried to enable wireless charger with OSD button. But it does not accept turn on for wireless charger. 

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‎01-21-2024 07:39 PM - edited ‎01-21-2024 07:42 PM

HP Recommended

The wireless module is shown in this video

https://www.youtube.com/watch?v=LLFfp7ZBypY

'

The part number is 

BeemerBiker_0-1705891163499.png

 

Check that partsurfer site for the part number. I did not see it on ebay but you might look

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
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