Nvidia graphics card

[Adi024]

I have a hp laptop 15-da1003nx, the problem that i have is whenever i try to install the nvidia driver that comes with the laptop it slows down then it would be black screen, then laptop would restart over and over again unless i go into safe boot uninstall the nvidia driver and it would be back to normal

[Bill_To]

Greetings @Adi024 

Welcome to the HP Forum.

Your PC has: onboard Intel graphics and NVIDIA® GeForce® MX130 discrete graphics.

Have you tried installing the most resent Nvidia drivers for your Nvidia GPU at this Site?

Your PC might have a GPU hardware problem or other component problem if the PC freaks out after installing any Nvidia drivers.

Do you see any errors in: Control Panel>Device Manger? Is the Nvidia GPU present, with or without errors, in Device Manager>Display Adapters?

Do you see an unknown device in Device Manager?

Regards

[Adi024]

Sorry for the late reply, yes i tried installing the most recent nvidia driver for the mx130 however it is still the same case. The nvidia driver is not present in the device manager, and yes i do see unknown device in my device manager 

[Bill_To]

Greetings @Adi024 

The hardware should be okay if you see an unknown device.

HP only has a W10 Nvidia driver for your PC Here.

Did you try this driver?

HP sometimes modifies the device hardware ID so you must use the HP driver and you cannot install Nvidia provided drivers.

Check System Files for corruption:

Open an Admin command prompt as follows:

Open Search then enter "command prompt". Right-click on the search result.

Select "Run as Administrator".

Enter the following commands, one at a time. Wait for each command to complete before running the next command.

DISM.exe /Online /Cleanup-image /Restorehealth note: the PC must be connected to the network when using the DISM command.

Enter the next command to verify system files are okay.

sfc /scannow

Regards

[Adi024]

Hello, I tried installing the w10 driver, running dism and sfc, it still doesn't work. I'm thinking that it could be compatibility to windows 11, so before i downgrade do you have any heads up in things i need before doing so?

[Bill_To]

Greetings @Adi024 

You should be able do a W10 HP Cloud Recovery. This should fix things if the Nvidia drivers worked when using W10.

I don't understand why you cannot install any Nvidia drivers using W11. W10 and W11 are similar.

And, your PC should not have an Nvidia hardware problem if it is present as an unknown device in Device Manager. A hardware problem could be indicated if you have the same problem using W10.

I don't know if you can do a downgrade within W11 to W10 using a Microsoft W10.ISO. I've never had to do this.

You could also try a W11 in-place upgrade before going back to W10. Look in Settings>System?>Recovery. Try "Fix problems using Windows Update"

Then try a clean W10 installation if a W11 upgrade does not help.

Back up data. Try a HP cloud recovery. Or you can get W10 Here.

Regards