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‎09-16-2023 07:06 AM

HP Recommended
Operating System: Microsoft Windows 11

My OMEN 30L Desktop GT13-1xxx on shutdown or restart desktop goes to BitLocker Recovery Keys. Please HELP?

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1 REPLY 1

‎09-16-2023 04:09 PM - edited ‎09-16-2023 04:37 PM

HP Recommended

Hi @oth22046 

 

Welcome to the HP Forum.

 

I have seen quite a few folks over the years having a BitLocker recovery key problem on W11 home. Most, if not all, users did not know BitLocker was active.

 

I can only suggest signing into your Microsoft account to get the recovery key if your PC  is linked to a Microsoft account.

 

You may have to contact HP Support if the Microsoft account recovery key does not work or no recovery key is available. You may have to provide proof of ownership to HP for assistance.

 

Forum rules preclude offering any password recovery tips or BitLocker recovery key assistance.

 

I am sorry, you will lose data if you cannot unlock the system drive using the BitLocker recovery key. HP does not have the BitLocker recovery key.

 

Regards

 

 

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