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ChessMastr31
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OMEN by HP Desktop PC - 870-224 Restore Not Working

HP Recommended
Z5M58AA
Microsoft Windows 10 (32-bit)

Hello!

I'm attempting to restore my HP Omen desktop, which stopped functioning after a windows update. I've attempted to hard reset it using the Windows Recovery Environment, as well as using the built-in HP program. The HP Recovery Manager ran for over an hour before stopping, saying Restoration Incomplete. 

 

For some reason support won't let me upload an image currently, but the CTOERROR.flg notepad file that is popping up is saying something along the lines of 

 

[C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]

[PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [3] SW issue[s]....

[PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.[PASS2_BBVClean][PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg, C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log

 

It also mentions something about "The process will cause CTO panic because the image might not be normal now..."


When I restart the computer it boots up in administrator mode and proceeds directly to this screen. I'm met with the same result when I attempt to close the Recovery Manager window, as well as when I try to restart the process through the Recovery Manager window. 

Please Advise!!!

Many thanks.  

 

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wb2001
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Message 2 of 2
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@ChessMastr31,

While I realize your frustrated, throwing around terms that you may not fully understand is a problem.

A "Restore Point" is an opportunity to go back in time to a point where the system worked.

A "Recovery" has 2 options, (1) re-install the OS without damage to the data files. It will remove your installed programs. (2) is the FULL Recovery option, it puts the computer back to "New Out of Box Experience".

 

1) You need to purchase an external SATA3 (600) to USB 3.0 external drive enclosure.

2) Remove the hard drive, and copy off any data files you can salvage.

3) Put the hard drive back, and work with the repair tools.

 

Tools: 

Lazesoft Recovery

Windows Recovery explained for you. Link     Actual media download.

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