OMEN desktop PC 880, randomly crashes constantly,

[AndreSousa]

My OMEN desktop PC 880, randomly crashes constantly, mostly on startup.

I have tried everything, HP PC hardware diagnostics, Fortec, Driver Easy, REINSTALL WINDOWS 11 TWICE, but cannot solve the problem. I changed screen, mouse and keyboard but it still freezes. blue screens with many different errors

Bios is up to date, Drivers all up to date

I have multiple error messages, blue screens, black screens, freezed screens, screaming screens (constant high pitch sound)...

Sometimes I fails to startup (after crashing) or freezing on the diagnostics. A lot of times I have to restart multiples times because it keeps freezing, over and over...and sometimes it works fine for a couple of days. It also freezes when its idle.

Its frustrating I do not know what to do a windows 11 reinstallation did not solved the problem.

any ideas?

Thanks in advance

[Paul_Tikkanen]

The only suggestion I can offer would be to run the Windows memory diagnostic test.

This may show a problem with the memory that even the HP hardware diagnostics test can't find.

If there is a hardware issue with any one of the memory chips, the error will be reported in less than 20 seconds with a message that states in substance that there is a problem with the memory and to contact the PC manufacturer for support.

How to Use Windows Memory Diagnostic | Microsoft Surface

Then you remove all of the memory chips and test each one of them separately and the one that produces that message again will need to be replaced.

[AndreSousa]

thanks, I did it and no problems identified. is there a log of the diagnostic?

[Paul_Tikkanen]

You're very welcome. 

I don't believe that the report generates a log file. 

Sorry that didn't find a defective memory chip which is generally the cause of random crashes. 

[AndreSousa]

Hi, I think I have stumbled on something run a couple of test they all completed no error messages, but there is an option to to and extended version of the test instead of the standard one, and it always freezes at 21% (3 trials), but no error messages the PC only freezes, any idea of what it could be ? could it be a defective memory?

[Paul_Tikkanen · Accepted solution]

Does your PC have more than one memory chip?

If so remove one and see how the PC runs.

If it stil crashes,  remove that chip and install the first one you removed and run the PC on that one.

Hopefully, the PC will run fine with one of the two chips, and if so, you have found the problem and can replace the bad chip with a new one.