-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Re: OS Problem

Create an account on the HP Community to personalize your profile and ask a question
10-21-2019 06:50 AM
You have to use the Microsoft tool that I zipped up and attached the other day.
Please re-read my instructions carefully.
You would have seen that using some kind of tool to transfer the ISO file to a DVD or USB flash drive is required.
You cannot just copy and paste the ISO file to a USB flash drive, or it won't boot.
Or you can use another tool like Rufus.
10-21-2019 07:13 AM
Hi:
That is not good.
The specs for your model indicate that it came with W8 installed.
https://support.hp.com/in-en/document/c03531469
The W8 product key should have been in the BIOS and since it is not, HP must have installed the wrong motherboard in your PC for the models that come with FreeDOS, which have no product keys in the BIOS.
I don't know what to say other than to see if you can contact HP support in your country and see if they will send you a W8 product key, because of their error.
- « Previous
-
- 1
- 2
- Next »