OS problem

ansh09 · ‎02-23-2024

Can you explain to me what is the problem here?

erico · ‎02-23-2024

When you do not identify your desktop or laptop PC, you tie our hands behind our backs. Help us to help you.

When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue

Type in msinfo32 and press enter.

The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.

The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.

If you can't log into Windows, look on the bottom of your notebook for that information.

I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

TheOldMan · ‎02-24-2024

That message typically means there is something that corrupted the boot loader or the hard drive has failed.

To verify that, run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results. Also do as @erico suggested. That info will be needed in the future.

I'm not an HP employee.
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