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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- OS reset because of an unknown password

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08-22-2020 08:34 AM
PC inherited from a dead parent was successfully booted and started under Windows 10. Password is UNKNOWN. How to RESET it and define a new sysadmin password?
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Accepted Solutions
08-22-2020 09:36 AM
We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I am a volunteer and I do not work for, nor represent, HP
08-22-2020 09:36 AM
We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I am a volunteer and I do not work for, nor represent, HP