cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Gianga
New member
1 0 0 0
Message 1 of 2
144
Flag Post

Solved!

OS reset because of an unknown password

‎08-22-2020 08:34 AM

HP Recommended
Product: HP EliteOne 800 G2 23.8-inch All-in-One, Microsoft Windows 10 (64-bit)
Operating System: Microsoft Windows 10 (64-bit)

PC inherited from a dead parent was successfully booted and started under Windows 10. Password is UNKNOWN. How to RESET it and define a new sysadmin password?

1 ACCEPTED SOLUTION

Accepted Solutions
WAWood
Level 16
Level 16
32,696 32,596 2,966 7,281
Message 2 of 2
Flag Post

‎08-22-2020 09:36 AM

HP Recommended

@Gianga 

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

1 REPLY 1
WAWood
Level 16
Level 16
32,696 32,596 2,966 7,281
Message 2 of 2
Flag Post

‎08-22-2020 09:36 AM

HP Recommended

@Gianga 

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation