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‎08-22-2020 08:34 AM

HP Recommended
Product: HP EliteOne 800 G2 23.8-inch All-in-One, Microsoft Windows 10 (64-bit)
Operating System: Microsoft Windows 10 (64-bit)

PC inherited from a dead parent was successfully booted and started under Windows 10. Password is UNKNOWN. How to RESET it and define a new sysadmin password?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-22-2020 09:36 AM

HP Recommended

@Gianga 

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎08-22-2020 09:36 AM

HP Recommended

@Gianga 

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html



I am a volunteer and I do not work for, nor represent, HP
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