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Gianga
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Solved!

OS reset because of an unknown password

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HP EliteOne 800 G2 23.8-inch All-in-One, Microsoft Windows 10 (64-bit)
Microsoft Windows 10 (64-bit)

PC inherited from a dead parent was successfully booted and started under Windows 10. Password is UNKNOWN. How to RESET it and define a new sysadmin password?

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WAWood
Level 16
Level 16
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@Gianga 

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

1 REPLY 1
WAWood
Level 16
Level 16
32,696 32,596 2,966 7,281
Message 2 of 2
Flag Post
HP Recommended

@Gianga 

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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