• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-12-2020 04:14 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Everything was mistakenly wiped from my computer. I have no apps and no drivers etc. Not even internet explorer. Nothing was backed up and I want to know how to recover the Operating System and manufacturers apps. I do not care about photos or anything just want a working computer again.

Thank you.

1 person had the same question
1 REPLY 1

‎05-12-2020 04:25 PM

HP Recommended

Hi:

 

You can clean install W10 by making bootable installation media using the Media creation tool at the link below.

 

You will need to have access to another Windows PC for this.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you had previously upgraded your PC to W10, when you get to the part of the installation that asks you to enter a product key, select the 'I don't have a product key,' option and W10 will install and automatically activate once you are connected to the internet.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.