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bcoatney20
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Message 1 of 2
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OS was deleted

HP Recommended
Microsoft Windows 10 (64-bit)

Everything was mistakenly wiped from my computer. I have no apps and no drivers etc. Not even internet explorer. Nothing was backed up and I want to know how to recover the Operating System and manufacturers apps. I do not care about photos or anything just want a working computer again.

Thank you.

1 REPLY 1
Paul_Tikkanen
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

You can clean install W10 by making bootable installation media using the Media creation tool at the link below.

 

You will need to have access to another Windows PC for this.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you had previously upgraded your PC to W10, when you get to the part of the installation that asks you to enter a product key, select the 'I don't have a product key,' option and W10 will install and automatically activate once you are connected to the internet.

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