On restart computer will not load op sys unless you turn it off and cold boot

[Larry19776]

On Restart the Computer will not load the op sys unless I turn it off wait about 2 minutes and then cold boot, then it loads but takes about 5 minutes to complete the boot process

[Sneha_01]

Hi @Larry19776,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your computer won't load the operating system on restart and only boots properly after a cold boot (where you turn it off, wait a bit, and then turn it back on), it could indicate a few potential issues. Here are some troubleshooting steps to help you resolve this problem:

1. Check for Overheating

• Ensure Proper Ventilation: Overheating can cause boot issues. Make sure your computer has adequate ventilation and that fans are working properly.
• Clean Dust: Dust accumulation inside the computer can block airflow. Clean the internal components and vents, especially the fans and heatsinks.

2. Check and Reseat Hardware Components

• Reseat RAM and Storage Drives: Turn off your computer and unplug it from the power source. Open the case and carefully reseat the RAM modules and storage drives (HDD or SSD) to ensure they are properly connected.
• Check Cables and Connections: Ensure all cables are securely connected, including power cables to the motherboard and drives.

3. Check for Boot Order Issues

• BIOS/UEFI Settings: Enter the BIOS/UEFI settings (usually by pressing a key like F2, F12, DEL, or ESC during startup) and check the boot order. Ensure that your primary storage device (where the OS is installed) is set as the first boot device.

4. Perform a System Scan and Repair

Check for Disk Errors: Use built-in tools to check for and repair disk errors.

• Windows: Open Command Prompt as an administrator and run chkdsk /f to check for file system errors and repair them.
• macOS: Use Disk Utility to check and repair the disk.

Run System File Checker: For Windows, run sfc /scannow in Command Prompt as an administrator to scan and repair corrupted system files.

5. Update Drivers and Firmware

• Update Drivers: Ensure all drivers, particularly for the chipset and storage controllers, are up to date.
• Firmware/BIOS Update: Check if there is a firmware or BIOS update available for your motherboard. Updates can fix bugs and compatibility issues.

6. Check for Software Issues

• Startup Programs: Check if there are any programs set to run at startup that might be causing delays or issues. You can manage startup programs through Task Manager (Windows) or System Preferences (macOS).
• Safe Mode: Try booting into Safe Mode to see if the issue persists. Safe Mode loads only essential drivers and services, which can help identify if a third-party application is causing the problem.
• Power Supply: Ensure that the power supply unit (PSU) is functioning correctly and providing stable power. An unstable or failing PSU can cause boot issues.
• Backup Data: If none of the above steps resolve the issue, consider backing up your data and performing a clean install of the operating system. This can help rule out any software-related problems.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support