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- HP Community
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- Desktop Operating Systems and Recovery
- Optimize Your Performance Issue

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10-13-2023 07:56 AM
I have an HP Pavilion Desktop - 570-p049, and I regularly run the HP Support Assistant to "Optimize Your Perfrormance". I've run it over the past 2 days and I get error messages.
Can anyone guide me as to what the issue is please?
Richard
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Accepted Solutions
10-14-2023 04:09 PM
Yes, uninstall the HP Support Assistant. As a matter of fact, you don't need the "Optimize your performance" tool from the HP Support Assistant anymore since you are using CCleaner. I wouldn't trust the validity of the most recent red X's anyway. Btw, did you use CCleaner's "Registry" cleaning option?
Kind Regards,
NonSequitur777
10-13-2023 10:15 AM
Welcome to our peer-to-peer HP Community Forum!
Let's do this first: type in cmd in your Windows search bar, right-click on the Command Prompt App, left-click on Run as administrator, and Yes to confirm.
Type in: sfc /scannow and enter.
This may take a while to complete.
Upon completion, copy/paste and enter:
DISM /Online /Cleanup-Image /RestoreHealth
This too will take a while to complete. Perhaps even longer than the previous CMD command.
And lest I forget: consider using this most useful freeware utility program called "CCleaner", which will also assist in cleaning up and fixing unnecessary files and registry artifacts. Download from here ("FREE"): Download CCleaner | Clean, optimize & tune up your PC, free!.
Try the "Optimize Your Performance" again.
Hope this was helpful.
Kind Regards,
NonSequitur777
10-14-2023 02:57 PM
@NonSequitur777
Thanks for responding. I ran the cmd program, no issues were found. I then ran the 'Image' command and it completed. I downloaded CCleaner and ran a Health Check, and followed the prompts.
Lastly I ran "Optimize your performance" and unfortunately the first 2 items were X red. It is still running the "Checking system files" but I anticipate X red again.
Should I delete the HP Support Assistant and reinstall? Thanks again,
CanukBluj
10-14-2023 04:09 PM
Yes, uninstall the HP Support Assistant. As a matter of fact, you don't need the "Optimize your performance" tool from the HP Support Assistant anymore since you are using CCleaner. I wouldn't trust the validity of the most recent red X's anyway. Btw, did you use CCleaner's "Registry" cleaning option?
Kind Regards,
NonSequitur777
10-14-2023 09:03 PM
I deleted and reinstalled HP Assistant and ran the "Optimize ....." program. Everything worked perfectly. Thank You. I will use CCleaner going forward, inc the "Registry" cleaning option (not done so yet).
Thanks again for your help.
10-14-2023 10:44 PM