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CarlaMB
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Message 1 of 2
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Order Recovery Media

HP Recommended
23-r110 All-in-One
Microsoft Windows 10 (64-bit)

I attempted a Factory Restore and now my computer will not boot to the Desktop. Hp Splash Screen, then it loads to "Automatic Repair - Your PC did not start properly." I have tried ALL of the options, I have tested the hardware, I need recovery media. When I follow HP's instructions to buy replacement media, I make it all the way to putting my card information in, then nothing. No order confirmation, no email, it takes me back to the HP Support landing page. I have tried different browsers, I have clear caches, I have tried using a different computer.

 

How can I order HP recovery media and have it actually get ordered?

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
136,473 91,135 20,995 28,095
Message 2 of 2
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HP Recommended

Hi:

 

If the online ordering system isn't working, then you will probably have to call HP customer service and see if you can order the media.

 

I see that the PC you want to order recovery media for is over 5 years old.

 

https://support.hp.com/us-en/document/c04775730

 

HP normally only sells recovery media direct to the public for no more than 5 years, so it is possible that is why the link doesn't work anymore.

 

You have a couple of options.

 

1. Reinstall W10 for free by making bootable installation media using the media creation tool from the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-23-All-in-One-Desktop-PC-series/8499701/model/85...

 

2.  If HP no longer sells the recovery media for the reason I stated above, then this vendor sells recovery media when HP no longer sells it directly.

 

http://www.computersurgeons.com/p-28419-ms-win10-home-64-bit-os-recovery-kit-902605-001-for-hp-all-i...

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