Our Laptop was stolen and would like to deactivate to prevent from using it.

[Yowness]

Dear HP, 

We are seeking your assistance to temporarily lock our stolen laptop to prevent it from being used. The laptop contains confidential information of the company. Please see the laptop details below.

Thank you.

[Hawks_Eye]

Hi @Yowness 

I’m really sorry to hear about the theft—that’s a stressful and upsetting situation, especially when sensitive data is involved.

Unfortunately, HP laptops don’t have a built-in option for remote locking or deactivation through HP alone. Once the device is offline or wiped, it cannot be tracked or disabled directly.

Here’s what you can do immediately:

 

🛡️ Action Steps After Theft

• Report to Local Authorities: File a police report with the laptop’s details (model number, serial number if available, location, time of theft). This is crucial both for recovery and for insurance purposes.
• Contact IT or Security Teams: If the laptop contained company data, notify your organization’s IT or cybersecurity team so they can initiate containment measures—like resetting passwords or revoking access.
• Microsoft Account Measures: If the laptop was signed in with a Microsoft account, visit account.microsoft.com/devices and:
  • Try to locate the device using Find My Device (if enabled).
  • Remove access or unlink it from your account.

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Take care, and have an amazing day!

Regards,

Hawks_Eye