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[DUM37]

SEARCH PAGE WILL NOT OPEN FREEZES . IT STOP AT 35% PROBABLE CAUSE

[Bill_To]

Greetings @DUM37 

Welcome to the HP Forum.

Maybe the web site is having a problem. Can you load other sites? Try a different search engine.

Have you tried a different browser to see what happens? You could uninstall/reinstall your browser of choice if you are not using Microsoft Edge.

Are you having any other PC stability issues?

It's a good rule of thumb to check hardware when a PC begins to act erratic.

Check your PC's hardware using HP Diagnostics as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.

It doesn't hurt to check system Files.

Check System Files:

Open an Admin command prompt as follows:

Open Search then enter "command prompt". Right-click on the search result.

Select "Run as Administrator".

Enter the following commands, one at a time. Wait for each command to complete before running the next command.

DISM.exe /Online /Cleanup-image /Restorehealth note: the PC must be connected to the network when using the DISM command.

Enter the next command to verify system files are okay.

sfc /scannow

Let the Forum know how it goes.

Regards