PC Crashing when Launching Games

[HGS03]

My PC started crashing upon launching games last week. I have since spent all week trying to fix the issue with no success.

Sometimes the crashes continue playing the audio from the games, other times it crashes and then restarts the computer to lock screen and sometimes it completely crashes and I have to manually turn off the PC and turn it back on again myself.

So far I have:

• Made sure Windows is up to date
• Updated the GPU driver
• Updated the CPU driver
• Updated all games that have been crashing
• Updated BIOS
• Reduced Overclocking
• Turned on game mode in settings
• Used Omen's clean function to remove any unnecessary files and caches.

It is crashing on every game I have tried to load up except for Minecraft (for windows) through PC Game Pass. Though I did not play Minecraft for long enough to find out if it would crash during gameplay.

I use an OMEN 25L Gaming Desktop with Nvidia Geforce RTX 3070 and AMD Ryzen 7 5700G with Radeon Graphics. We also use an ethernet cable and average at 700Mbps download speed and 100Mbps upload speed.

All the games that are now causing the computer to crash had run perfectly even just an hour before and only started crashing the PC last week. We did not delete, download or change anything when it started crashing.

Thank you in advance for your help,

HGS03.

UPDATE: Am receiving error code VIDEO_DXGKRNL_FATAL_ERROR in WinDbg and have gone through every step searching online has told me with no luck. 

[Nal_NR]

Hi @HGS03,

Welcome to the HP Support Community. 

I'd like to help!

Excellent description and a great diagnosis. It is greatly appreciated.           

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