PC Shuts Down When Restarting in Safe Mode

[Scollege]

When I try to restart my PC in Sfae Mode, it shuts down.

I perform the following steps below - after Step 4 "Restart", the PC restarts, but after a few minutes of blank screen, it powers off.

I've tried this many times. I checked my HDD, Anti-virus, etc. 

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1. The Choose an option screen opens. From the Choose an option screen, click Troubleshoot.
   Figure : Choose an Option screen with Troubleshoot selected
2. Click Advanced options.
   Figure : Troubleshoot screen with Advanced options selected
3. Click Startup Settings.
   Figure : Advanced options with Startup Settings selected
4. Click Restart.

[mdklassen · Accepted solution]

> checked my HDD ...

At power-on time, did you launch the HP Hardware Diagnostics, and run the tests against the RAM and the disk-drive?

From an "elevated" command-line prompt, did you enter:  CHKDSK C: /R

and reboot, and let it check all the blocks on your disk-drive?

This can take hours to check literally millions of blocks.

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[Scollege]

Thanks, that worked - eventually. After rebooting to run chkdsk, I was getting a blank screen. Eventually I tried moving my HDMI monitor cable from it's usual input to another and was able to view the screen. Chkdsk found no issues and I did  get to reboot into Safe Mode after that. HP Disagnostics did not find any issues.

My Windows Updates are still failing, but that's beyond the scope of this thread. 

[mdklassen]

> My Windows Updates are still failing, but that's beyond the scope of this thread. 

Open "Settings".

Within the input-area, type: trouble

One of the available options will be to run the "Windows Update Troubleshooter".

Run it.

[Scollege]

Thanks, I did run "WIndows Update Troubleshooter" a few times, it did not make a difference. I have the error message written down aty home, I'll update the ticket later if you are willing.