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Locked

‎12-20-2020 03:18 PM

HP Recommended
Product: Pavillion 590-a0548ng Des
Operating System: Microsoft Windows 10 (64-bit)

I might have moved the wrong files from C to D drive, before shut down.   Now log in password not recognized.   Cannot access desktop/windows?  Tried to boot up using Windows 7 DVD-Rom and Recovery disk unsucessful.  (Not this computer but my other desktop).

 

1 REPLY 1

‎12-20-2020 03:27 PM

HP Recommended

Hey @ratrap  🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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