• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-14-2019 12:37 PM

HP Recommended
Product: EliteDesk 800 G1 Tower
Operating System: Microsoft Windows 10 (64-bit)

My PC was working fine. I enabled the Virtualization checkbox in the BIOS (in order to run VMWARE Workstation). Now, the desktop monitor will never turn off and none of the other sleep settings take effect.

How do I keep the Virtualization working -and- be able to have my monitor/screen saver still work?

3 REPLIES 3

‎06-14-2019 02:15 PM

HP Recommended

Hi:

 

See if updating the Intel Chipset driver and Intel Management Engine Interface Driver to the latest version and restarting the PC, resolves the problem...

 

10.1.1.45    Jan 30, 2018

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85155.exe

 

11.7.0.1045   Jan 12, 2018

 

https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84442.exe

Was this reply helpful? Yes No

‎06-14-2019 06:35 PM

HP Recommended

Didn't help. Any other ideas?

 

TIA,

 

---JC

Was this reply helpful? Yes No

‎06-14-2019 07:08 PM

HP Recommended

You're very welcome.

 

Unfortunately, I don't have any other suggestions for you to try.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.