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Anteater1
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PC booting normally SMART test PASSED Long DST FAILED

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HP ProDesk 600 G1 SFF
Microsoft Windows 10 (64-bit)

Around a week and a half ago when I powered on my PC (I should note that I bought my PC refurbished about a month ago) the SMART system warned me of an "imminent Hard Drive failure" with "Failing Attribute #07". This was the first time I had a major problem with the PC.

I left the PC powered off for a few days while I contacted the shop I bought it from and the company for the third party warranty I got on the machine. Later when I powered on the PC to run some diagnostic tests I no longer received the SMART system warning the I had an "imminent Hard Drive" Failure, however the PC fails the Long DST whenever I run it. My last Long DST (yesterday) had error code: 305 and Failure ID: Q0FBSF-000A75-QDUV7A-61F113

 

What do I need to do? Do I need to replace my Hard Drive? I've been e-mailing back and forth with the shop I bought from and they seem to think it's an issue with the BIOS, but I'm skeptical. I should also note that the PC is out of HP warranty I've tried contacting them upon Long DST failure but after putting in the serial # I'm told the warranty is expired. 

 

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KrazyToad
HP Support Agent
HP Support Agent
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@Anteater1


Welcome to HP Community

 

I have gone through your Post and would like to help

 

This is a Hardware issue and the Hard drive needs to be replaced

 

Please contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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