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‎12-25-2019 10:58 AM

HP Recommended
Product: Pavilion Wave 600-a010
Operating System: Microsoft Windows 10 (64-bit)

After last windows update (which seemingly successfully installed), pc would load to desktop, then show error message. Tried recovering/restoring, didn't work, so I got the recovery software from HP -- didn't work.  Ran system tests on all the components, no errors.  I reformatted both the ssd and hd (one at a time - even tried using HD from other PC; same format) -- tried recovery software, and still got a message that says the recovery process failed.  Don't really feel like paying HP just to call to ask what to do, but if anyone else figures this out, I'd love to know the fix.  Don't know how a regular update can brick a PC this easily, but my next one likely won't be an HP.  

1 person had the same question
3 REPLIES 3

‎12-25-2019 01:18 PM

HP Recommended

You can order the original software package by filling out this forum

https://support.hp.com/us-en/mediaorder/HP-Pavilion-Wave-600-a000-Desktop-PC-series/12079672/model/1...

That will return the PC to factory.  Then if you are aware of the update that caused this problem, do not let it install again.


I'm not an HP employee.
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‎12-26-2019 08:14 PM

HP Recommended

I would recommend go to Microsoft.com and download the windows 10 media creation tool. Make a new boot able Windows 10 USB for free and install it directly of your current drive. It will keep all your files but remove the corrupt files.

 

Do a backup just in case. 

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‎12-27-2019 04:18 AM

HP Recommended

I thought of telling @elgar82 about going to the MS site to make the Windows 10 install media found here:

https://www.microsoft.com/en-us/software-download/windows10

On a working PC, scroll down to the "Using the tool to create installation media" and then follow the directions.  Then use this new media to reinstall Windows 10.  This new media will be the latest Windows 10 version at the time of the download.  If that happens to be the reason ( the newest version of Windows ) that your PC has a problem, then it will still be there.  But your choice.  This last method is free and you can always resort to the HP media if that is the case and the MS does not solve the problem.


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