PC crash

[ericru]

Has anyone had problems with  PC crashing. Screen will freeze and the only thing I can do is switch off and reboot. 

[Garp_senchau]

@ericru, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

This could be caused by software issues like outdated drivers or Windows updates, or hardware problems such as faulty RAM or overheating. 

To troubleshoot, make sure your Windows and drivers are up to date, check for malware, and run tests for RAM and hard drive in hardware diagnostic tool. You can also check the Event Viewer for error logs that might explain the crashes.

If the issue started recently, consider doing a System Restore to a point before the problem started.

You may refer this guide: Unfreeze Your Computer: 20 Expert Solutions (2025)

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,