PC does not power off on shutdown

[BobG75]

When I sign out then shutdown, the pc does not power off.  It does close video output and attached usb devices but power switch stays on

[Bill_To]

Greetings @BobG75 

Welcome to the HP Forum.

Check this Site which explains modern PC system power states.

I would say your PC is entering S5 which is a soft off power state.

This is normal behavior for modern PCs.

Regards 

[BobG75]

Thanks for tip @BILL_TO

This doesn't fully answer my issue.  After shutdown the power light stays on.  I have to manually power off by holding the button in for 5 seconds before I can start the pc again.  It doesn't seem to complete the shutdown cycle.

[Bill_To]

Greetings @BobG75 

I disable hibernation on my Desktop PCs.

My non HP PCs will gracefully shut down Windows and the PC if I depress and hold down the power button for 5 seconds while running Windows. The PC will also fully shut down when I shut down the PC using the "Start" "Shutdown" options .

Your PC does a soft off power state. So I could see why you would have to depress and hold down the Power button for 5 seconds to shut down the PC.

Check Control Panel, Power Options.

Then select "Choose what the power button does".

Are "Power Button Settings" set to shutdown?

Regards

[BobG75]

Hello @Bill_To

Thanks for your response.  

The power button is set to Shutdown.  The PC does not shut down when using the Start Shutdown options.

I just installed a Windows Update and chose Start, Update and Restart.  I had to press and hold the power button to complete the shutdown then press it again for the PC start up.  I should not need to do that.

There is clearly something wrong so I have raised a support case with HP.

Thanks for trying to help.