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PC does not shut down

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HP Envy
Microsoft Windows 10 (64-bit)

HP Envy desktop installed February 11, last.   After about a week, PC would not shut down by command from start menu icon or from taskbar icon.  I called HP Support and was instructed to disconnect the power cord and hold the start button in for 20 seconds.  That seemed to cure the problem but then it returned.  Now, from shut down command PC will not shut down or sometimes it will shut down 20 minutes after command.

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Hi @webbww


Welcome to the HP Support Community. 


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


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I am an HP Employee

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