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Iris12
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Message 1 of 4
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PC does not turn on at all. No lights on whatsoever

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HP Slim Desktop 260-p026
Microsoft Windows 10 (64-bit)

PC does  not turn at all. No lights come on. Just like it died. 

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Iris12

 

Welcome to HP support community.

 

Perform a power reset

  1. Turn off the computer. Disconnect the power cord from the back of the computer.

  2. With the power off and the power cord disconnected, press the Power button on the computer for 5 seconds. The power light indicator, which is on the power button or near it, might turn on briefly but then it goes off.

  3. Reconnect the power cord and turn on the computer.

If the issue persists, this could be a hardware issue:

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Iris12
Author
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Message 3 of 4
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This didn't solve my problem but thank you so much for your response.

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sandytechy20
HP Support Agent
HP Support Agent
26,915 26,788 1,471 1,541
Message 4 of 4
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@Iris12

 

Contact HP support for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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