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‎08-07-2020 06:46 PM

HP Recommended
Product: Pavilion 23 All-in-One
Operating System: Microsoft Windows 8.1 (32-bit)

I had my computer hacked by being ignorant and after I tried and tried so many times to reset my HP Pavilion 23 All-in-One to factory defaults and clear absolutely everything but every time I try, the screen says Please Wait like normal for a few seconds and out of nowhere an error cones up saying. “sysreset.exe -Application Error: The instruction at 0x666ee105 referenced memory at 0xb3c8d480. The memory could not be read. Click OK to terminate rhe program” Every single time it says this. I looked all over the internet for a solution but nothing has come up.

1 person had the same question
1 REPLY 1

‎08-08-2020 08:08 AM - edited ‎08-08-2020 08:09 AM

HP Recommended

@Justjess82

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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