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PC got hacked and it wont let me reset to factory defaults

HP Recommended
Pavilion 23 All-in-One
Microsoft Windows 8.1 (32-bit)

I had my computer hacked by being ignorant and after I tried and tried so many times to reset my HP Pavilion 23 All-in-One to factory defaults and clear absolutely everything but every time I try, the screen says Please Wait like normal for a few seconds and out of nowhere an error cones up saying. “sysreset.exe -Application Error: The instruction at 0x666ee105 referenced memory at 0xb3c8d480. The memory could not be read. Click OK to terminate rhe program” Every single time it says this. I looked all over the internet for a solution but nothing has come up.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended


Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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