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KyrianNguyen
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Message 1 of 2
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PC got stuck in booting up.

HP Recommended
HP Pavilion All-In-One (23-q127c)
Microsoft Windows 10 (64-bit)

So we tried to uninstall Kapersky antivirus and now PC is stuck and will not boot up windows. It’s on this screen and we have some options but nothing works.

image.jpg

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Grzwacz
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Message 2 of 2
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HP Recommended

Hi,

 

You will probably need to select "Troubleshoot" to fix the problem.

 

Have you shut down the system by pressing and holding the power button or disconnecting and reconnecting the AC power plug and tried starting the PC again to see what happens?

 

You may need to get into "Troubleshoot", Advanced Options', "System Restore" if your PC has restore points configured. You have a problem if you don't have restore points or you cannot open "Troubleshoot" at startup. Restoring the system to a point prior to the Kaspersky installation should fix the problem if you can do this.

 

I have current versions of Kaspersky installed on many PCs. Never had this problem so this is very unusual from my perspective.

 

You could also create Windows 10 installation media at this site (Link). Boot to the media and select Repair to see if you can use the "Troubleshoot" option. This installation media is the current version of Windows 10. I don't know your Windows 10 version so this creates a additional layer of complexity.

 

You may have to connect the HDD to a different PC to move data from this PC's HDD to the host PC and reinstall W10 clean after completing the back up task successfully or use HP recovery options to restore the PC to factory specs. These options are not a best case recovery scenario. This may be the only option if you cannot fix the system.

 

Regards

 

 

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