PC restarts randomly/unexpectedly

[Levi21]

It happens everyday. Sometimes during a game loading screen or during the actual game and it restarts itself when im on youtube or just idling. Really frustrating..

[mdklassen]

My first guess is "overheating".

Google-search for "download free SPECCY".

Download, install, and run it, after powering-on your computer.

It will report on:

* temperature of the motherboard

* temperature of the processor

* temperature of the disk-drive

* speed of the fan on top of the processor.

Record the values.

Launch the game/YouTube, and let it work for a few minutes.

Rerun SPECCY, and record the values.

Tell us both sets of numbers.

[Levi21]

[Levi21]

As you can see, the temps spiked up to 60s. I even turned off the automatic restart in the view advanced system setting. But it still restarts ifself.

***This is gold. The restart happened when i was writing this reply. 

[mdklassen · Accepted solution]

---

@Levi21@  wrote:

As you can see, the temps spiked up to 60s.

I even turned off the automatic restart in the view advanced system setting. But it still restarts ifself. 

***This is gold. The restart happened when i was writing this reply. 

---

Before: 46 / 31 / 48 / 22

During: 67 / 44 / 66 / 33

Yes, definitely, it is heat-related.

What's the room-temperature?

Sucking Hawaii-hot air into the computer will not cool it as well as room-temperature in Nome (Alaska).

How old is the computer?

How long since you powered-off, disconnected the AC power, and used a can of compressed-air to blow the accumulated dust away from the heat-sink & the fans ?

Maybe, use a better fan on top of the heat-sink on top of the processor?

Maybe, a fresh application of heat-paste between the heat-sink and the top of the processor?

Got room inside the computer for a "back-plate" fan, to increase the air-flow?

It must be a BIOS setting, not a setting within Windows, that allows the motherboard to reboot,

If it is a "software" crash within Windows, you see the BSOD (Blue Screen Of Death) and then Windows checks your software setting before "freezing" on that screen, or requesting a restart.

The motherboard has a "System fan connector" adjacent to the "CPU fan connector" adjacent to the "RTC battery":

So, if you were to connect a "back-plane" fan, it could be powered from the above "System fan connector".

[mdklassen]

From: HP Pavilion 570-p094 Desktop PC Product Specifications

do you have Integrated AMD Radeon R7 Graphics 

or an add-in PCI-E graphics adapter?

An add-in graphics adapter would override that Integrated graphics, thus avoiding the '44' from becoming a '66', because those circuits would not be used.

[Levi21]

i got the computer in January of 2018. so 3 months. There was no dust but i cleaned it anyway. But that didnt work. 

Room temp is almost never above 75 degree F.

i have the AMD Radeon R7 Graphics. 

i spent $550 on this thing. Now i have to deal with this problem and do all these craps. Not gonna get another HP computer thats for sure.

[mdklassen]

> i got the computer in January of 2018. so 3 months. 

Presumably, the HP Warranty is still valid.  Please contact HP, to open a claim against the warranty.

[Barachiel]

Hi @Levi21,

Thank you for responding,

It's great to have you back 😉

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead. 🙂

[Levi21]

still 8 months of warranty

Thanks for the help!