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‎07-06-2026 07:54 PM

HP Recommended

My PC is stuck in Firmware Update. Message on screen says: Firmware update in Progress - do not power off or disconnect the device. It's been like this since about midnight or 1 AM this morning. It's now almost 7 PM. Should I just wait? Has anyone else had this problem? Thank you.

Melissa Bentley
Category:
1 REPLY 1

‎07-07-2026 05:18 AM

HP Recommended

This is a serious problem that may require service.

 

What is the exact printer model?

 

How did this happen?  Did the HP support assistant request a firmware update? 

Did Windows do the update?

 

 

  • Unplug printer from the wall outlet.
  • If the power cord has a transformer (wall wart) unplug from the printer also.
  • Press the power button 2-3 times to discharge residual electricity.
  • Wait 60 second then plug back in and turn on.

Click here to check warranty
and
Click here for world-wide contact info

Or contact the closest authorized service center

 

Thank you for using HP products and posting to the community.
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