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- HP Community
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- Desktop Operating Systems and Recovery
- PCI Serial Port Driver

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01-13-2017 07:54 AM
Hi,
I have a desktop HP COMPAQ 8000 ELITE CONVERTIBLE MINITOWER PC. On device manager the PCI Serial Port shows that driver is missing, also my Wireless Network Card is not working correctly, it do not find any domain, it shows the red X. The same with a Wireless USB.
I connected the PC through a Lan cable with Internet, then i searched for updates, but there was not any update. When I select propertis shows the ( code 28 ) and the location ( PCI Bus 0 , device 3 , function 3 ).
I have a Windows 7 Professional 64 bit.
Please can somebody help me to find the driver for this port ?
Thank you
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Accepted Solutions
01-13-2017 08:42 AM
Hi:
You need this driver for the serial port.
This package contains the Intel Local Management Service (LMS) and Serial-over-LAN (SOL) support for Intel Active Management Technology (AMT) for the supported desktop models and operating systems. This software is part of the Intel Digital Office Initiative.
ftp://ftp.hp.com/pub/softpaq/sp45001-45500/sp45367.exe
I don't see any other devices that need drivers from your screen shot, so unfortunately, I wouldn't be able to help you with why the wireless isn't working.
01-13-2017 08:42 AM
Hi:
You need this driver for the serial port.
This package contains the Intel Local Management Service (LMS) and Serial-over-LAN (SOL) support for Intel Active Management Technology (AMT) for the supported desktop models and operating systems. This software is part of the Intel Digital Office Initiative.
ftp://ftp.hp.com/pub/softpaq/sp45001-45500/sp45367.exe
I don't see any other devices that need drivers from your screen shot, so unfortunately, I wouldn't be able to help you with why the wireless isn't working.
01-16-2017 05:47 AM
Thank you, on this link i found the driver and installed.
About the wifi, the problem was that the wireless service couldn't be started. The solution for this I found on this link:
https://answers.microsoft.com/en-us/windows/forum/windows_vista-networking/windows-could-not-start-e...
Best Regards