cancel
Showing results for 
Search instead for 
Did you mean: 
Charlie_Volts
New member
6 4 0 0
Message 1 of 6
439
Flag Post

Solved!

PCI Serial Port and PCI Simple Communications drivers missing

HP Recommended
HP EliteDesk 800 G2 TWR
Microsoft Windows 8.1 (64-bit)

My HP EliteDesk 800 G2 TWR has been running W7 Pro for a long time and now I'm installing W 8.1.

 

Everything has been all right along the installation process but the drivers for the PCI Serial Port and PCI Simple Communications are missing and i really don't know where I can find them.

 

You know: Yellow triangle onto device manager

 

Is there anybody out there who may point me in the right direction?

 

Grateful and thanks in advance.

 

Chalie

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
134,853 124,209 20,656 31,750
Message 4 of 6
Flag Post
HP Recommended

You're very welcome, Charlie:

 

Sometimes the driver for the PCI serial port doesn't automatically install along with the Intel management engine interface driver.

 

So what you need to do is to manually install the driver for the PCI serial port as follows...

 

Go to the device manager.  Click on the PCI serial port needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp111010.

 

Make sure the Include subfolders box is checked, and the driver will install.

 

Here is a partial copy and paste of the driver setup information file within the above folder that shows driver support for the hardware ID you posted...

 

[Intel.ntamd64.6.1]
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_9D3D&CC_0700" ;ME11.x - SKL/SPT-LP, KBL/SPT-LP
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A13D&CC_0700" ;ME11.0 - SKL/SPT-H
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A2BD&CC_0700" ;ME11.6 - KBL/KBP-S
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A1BD&CC_0700" ;ME11.x - Purley WS SKL/LBG - Production
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A23D&CC_0700" ;ME11.x - Purley WS SKL/LBG - PreProduction
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_9DE3&CC_0700" ;ME12.0 - CNL/CNP-LP
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A363&CC_0700" ;ME12.0 - CNL-H
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_34E3&CC_0700" ;ME13.0 - ICL-LP
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_3DE3&CC_0700" ;ME13.0 - ICL-H
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_02E3&CC_0700" ;ME14.0 - CML-LP
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_06E3&CC_0700" ;ME14.0 - CML-H
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A3BD&CC_0700" ;ME14.x - CML-V
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A0E3&CC_0700" ;ME15.0 - TGL-LP
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_43E3&CC_0700" ;ME15.0 - TGL-H
%SRL_DeviceDesc%= ComPort, "PCI\VEN_8086&DEV_1BE3&CC_0700" ;ME15.0 - Emmitsburg (Eagle Stream)
%SRL_DeviceDesc%= ComPort, "PCI\VEN_8086&DEV_7AEB&CC_0700" ;ME16.0 - ADL-S
%SRL_DeviceDesc%= ComPort, "PCI\VEN_8086&DEV_51E3&CC_0700" ;ME16.0 - ADL-P
%SRL_DeviceDesc%= ComPort, "PCI\VEN_8086&DEV_7E73&CC_0700" ;ME17.30

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
5 REPLIES 5
Paul_Tikkanen
Level 21
Level 21
134,853 124,209 20,656 31,750
Message 2 of 6
Flag Post
HP Recommended

Hi, Charlie:

 

You need this driver which should install both devices...

 

This package provides the Intel Management Engine Components Driver for supported desktop models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111010.exe

Was this reply helpful? Yes No
Charlie_Volts
Author
New member
6 4 0 0
Message 3 of 6
Flag Post
HP Recommended

Thank you very much Paul for your response

I have installed your suggestion sp111010.exe (driver to support the Intel Active Management Technology) and the 50% of the problem is solved as now the only driver missing is for the PCI serial port as shown in the attached picture (taken with my cellular).

 

PCI serial port missing.jpg

 

At the same time I took the hardware IDs of this PCI serial port just in case:

PCI\VEN_8086&DEV_A13D&SUBSYS_8053103C&REV_31
PCI\VEN_8086&DEV_A13D&SUBSYS_8053103C
PCI\VEN_8086&DEV_A13D&CC_070002
PCI\VEN_8086&DEV_A13D&CC_0700

 

THis PC was originally running with Windows 10 and I installed Windows 7 Pro some time ago. I remember I found then some similar issue and I have been recovering some notes I wrote. So and on Windows 7 I had to install the Intel AMT (sp93388.exe) and got exactly the same issue than now with the two missing drivers. This issue was solved applying the sp59684.exe.

I try now to install sp59684.exe on Windows 8.1 but the installation fails.

I will continue working on it, maybe looking for some clue thanks to the hardware IDs. Any suggestion is always welcome.

Many thanks again.

Cheers

Charlie

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
134,853 124,209 20,656 31,750
Message 4 of 6
Flag Post
HP Recommended

You're very welcome, Charlie:

 

Sometimes the driver for the PCI serial port doesn't automatically install along with the Intel management engine interface driver.

 

So what you need to do is to manually install the driver for the PCI serial port as follows...

 

Go to the device manager.  Click on the PCI serial port needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp111010.

 

Make sure the Include subfolders box is checked, and the driver will install.

 

Here is a partial copy and paste of the driver setup information file within the above folder that shows driver support for the hardware ID you posted...

 

[Intel.ntamd64.6.1]
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_9D3D&CC_0700" ;ME11.x - SKL/SPT-LP, KBL/SPT-LP
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A13D&CC_0700" ;ME11.0 - SKL/SPT-H
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A2BD&CC_0700" ;ME11.6 - KBL/KBP-S
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A1BD&CC_0700" ;ME11.x - Purley WS SKL/LBG - Production
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A23D&CC_0700" ;ME11.x - Purley WS SKL/LBG - PreProduction
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_9DE3&CC_0700" ;ME12.0 - CNL/CNP-LP
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A363&CC_0700" ;ME12.0 - CNL-H
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_34E3&CC_0700" ;ME13.0 - ICL-LP
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_3DE3&CC_0700" ;ME13.0 - ICL-H
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_02E3&CC_0700" ;ME14.0 - CML-LP
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_06E3&CC_0700" ;ME14.0 - CML-H
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A3BD&CC_0700" ;ME14.x - CML-V
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A0E3&CC_0700" ;ME15.0 - TGL-LP
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_43E3&CC_0700" ;ME15.0 - TGL-H
%SRL_DeviceDesc%= ComPort, "PCI\VEN_8086&DEV_1BE3&CC_0700" ;ME15.0 - Emmitsburg (Eagle Stream)
%SRL_DeviceDesc%= ComPort, "PCI\VEN_8086&DEV_7AEB&CC_0700" ;ME16.0 - ADL-S
%SRL_DeviceDesc%= ComPort, "PCI\VEN_8086&DEV_51E3&CC_0700" ;ME16.0 - ADL-P
%SRL_DeviceDesc%= ComPort, "PCI\VEN_8086&DEV_7E73&CC_0700" ;ME17.30

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
Charlie_Volts
Author
New member
6 4 0 0
Message 5 of 6
Flag Post
HP Recommended

Hi Paul,

¡Great! I manually installed the driver following your advice and everything is right now.

Thank you so much

Charlie

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
134,853 124,209 20,656 31,750
Message 6 of 6
Flag Post
HP Recommended

Anytime, Charlie.

 

Glad to have been of assistance.

 

Paul

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation