Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-24-2019 04:47 AM

HP Recommended
Product: hp PC
Operating System: Microsoft Windows 7 (64-bit)
  • PCI Simple Communications Controller Driver 

 

i  have problem  for connected to internet,driver Realtek PCIe GBE Family Controller not working or PCI  hardware                    

PCI\VEN_10EC&DEV_8168&SUBSYS_2ABF103C&REV_06
PCI\VEN_10EC&DEV_8168&SUBSYS_2ABF103C
PCI\VEN_10EC&DEV_8168&CC_020000
PCI\VEN_10EC&DEV_8168&CC_0200

any help please.

I Tried http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64531.exe   not working 

sp57372.exe, sp57417.exe, sp57359.exe,  these are not working getting an error like

 

"Your system does not meet the operating system requirements. Update has been cancelled (9997)"

 

anyone please help...

 

1 REPLY 1

‎07-24-2019 06:40 AM

HP Recommended

Hi:

 

The Realtek PCIe GBE Family Controller is the ethernet (wired) controller.

 

It would not be labeled as a PCI Simple Communications Controller if it needed a driver.

 

If the ethernet controller needs a driver, use the latest one directly from Realtek.

 

Download, unzip and run the setup application from the W7 driver file at the link below.

 

https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit...

 

If the PCI Simple Communications Controller needs a driver, please post the hardware ID for that device.

 

It would also help if you posted the full model number or product number of your PC.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.