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RaySWSc
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Page Fault in Nonpaged Area Ntfs.sys

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HP Pavilion 24-b270na AiO
Microsoft Windows 10 (64-bit)

As of yesterday morning the machine would not boot, automatic repair failed and there was a blue screen and a StopCode - Nsfs.sys.  The machine then made two louds beeps followed by two short beeps.

 

It will not reboot from a system image.

 

F11 doesn't run - cannot access anything or than diagnostics.  Ran full diagnostics - no faults.  Reflashed the BIOS - no improvement.  Anythoughts on what to try next?

3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
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@RaySWSc Welcome to HP Community!

 

I understand that you are getting page Fault in Nonpaged Area Ntfs.sys message.

 

In that case, please perform the hard reset and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

If the issue still persists, you have to perform the recovery.

 

HP cloud recovery

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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RaySWSc
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Thank you Praveen for your reply.  I had already tried your suggestions - and much more.  Thumbs up to HP Support who revisited most of the tests that I had carried out - including a hard reset.  The conclusion is that the TWO year old machine is bust - the hard drive would appear to have failed.  The machine has set off to be repaired.

 

Regards  Ray

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
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@RaySWSc

 

I understand your concerns.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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