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Locked

‎12-21-2019 11:15 PM

HP Recommended
Product: HP 2009m

I have forgot my password to get into my HP2009m. I don't have a password rest disk. I don't want to factory reset it because I haven't backed my photos up to anything else and I don't want to loose them. I need help resetting my password and getting into my computer. 

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1 person had the same question
1 REPLY 1

‎12-22-2019 11:37 AM

HP Recommended

@MBryant 


I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

In addition, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 



I am a volunteer and I do not work for, nor represent, HP
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