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Locked

‎09-20-2023 06:24 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Nearly 2 years ago I received an e-mail from Norton offering me a FREE update that sounded great: however, from the moment that I downloaded it, I had misgivings. Since that day, many files that I try to open require a password that was never assigned because the ability to do so was never offered. I finally realized that it was a scam, not connected to Norton on any way. Since that day I am unable to open certain files because they require an 'unknown' password. Please help me.. I'm 90 years alone and live alone on an isolated farm. My computer is the only way I have to communicate and keep up with things. Thank you.

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