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Message 1 of 4
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Flag Post

Pavilion 23 randomly powers down while in use

HP Recommended
Pavilion 23
Microsoft Windows 10 (64-bit)

For the past few months, my computer has been shutting down while in use. I can't find any rhyme or reason to it. Sometimes it'll go hours or days without shutting down, sometimes it'll happen 10 minutes after it had just shut down.

 

It's extremely frustrating.

 

Any thoughts or suggestions?

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Message 2 of 4
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HP Recommended

I would suggest please use HP Diagnostic tool available for your laptop and do battery health checkup, because it seems a power issue. Also, Try to use different charger or charging cable.

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Message 3 of 4
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HP Recommended

so is a laptop posted to desktops.??? please post full model numbers or get wrong answers you will , I PROMISE.

or an

HP Pavilion 23-b010 All-in-One Desktop PC    ??????

models do matter. mdm.

there is no laptop battery in any Desktop so don't look for one. ( take your word "Desktop is real"

RTC coin cell bad is #1 top failure as is HDD. of dead PC or BIOS going nuts in cases of RTC.

top causes are

1: overheating (load hwinfo32.exe and see that?) free safe, run that. learn to look for overheating.  (even needs cleaning)

2: PSU overloaded

3: PSU bad.

bidda boda boom.   #2 has 20 +causes ,and is 20 modules inside PC or USB device shorted. strip down test must be done.

 

 

NO warranty answers by me.
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Message 4 of 4
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It's not a laptop.

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